top of page


Customer Care

At Smoosh Face Apparels, we strive to provide exceptional customer care and ensure your shopping experience with us is enjoyable and satisfactory. Our customer care policy outlines our commitment to addressing your needs and concerns promptly and efficiently.

  1. Communication Channels: a. Contact Information: We provide multiple channels for you to reach out to our customer care team, including email, phone, and online chat. Our contact information can be found on our website's "Contact Us" page. b. Response Time: We aim to respond to all customer inquiries and requests within 24-48 business hours. Please note that response times may be longer during weekends, holidays, or peak seasons. We appreciate your patience in such cases.

  2. Order Support: a. Order Inquiries: If you have any questions or concerns regarding your order, such as tracking information, shipping status, or product details, our customer care team is here to assist you. Please provide your order number and any relevant details when contacting us to expedite the resolution process. b. Modifications and Cancellations: If you need to modify or cancel your order, please reach out to us as soon as possible. We will do our best to accommodate your request, but please note that order modifications or cancellations may not be possible if the order has already been processed or shipped.

  3. Product Support: a. Product Information: We strive to provide accurate and detailed product information on our website. If you have any specific questions about a product, its materials, sizing, or any other relevant details, our customer care team will be happy to assist you. b. Defective or Damaged Products: In the rare event that you receive a defective or damaged product, please notify us immediately. We may request supporting evidence such as photographs or descriptions to assess the issue. We will then work with you to arrange for a replacement or refund.

  4. Returns and Refunds: a. Return Policy: We have a clear and transparent return policy. If you are not satisfied with your purchase, you may be eligible for a return or exchange, subject to certain conditions. Please refer to our website for detailed information regarding our return policy and any applicable timeframes or requirements. b. Refunds: Once your returned item is received and inspected, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

  5. Feedback and Complaints: a. Your feedback is valuable to us as it helps us improve our products and services. If you have any suggestions, comments, or complaints, we encourage you to share them with us. We are committed to addressing any issues promptly and finding satisfactory solutions to ensure your continued satisfaction. b. Privacy and Confidentiality: We respect your privacy and will handle your feedback, complaints, and personal information with utmost confidentiality. We will only use the information provided to address your concerns and improve our services.

  6. Continuous Improvement: We are committed to continuously improving our customer care services. We regularly evaluate our policies, processes, and staff training to ensure we meet the highest standards of customer satisfaction. Your feedback and suggestions play a crucial role in our ongoing improvement efforts.

We hope this customer care policy demonstrates our dedication to providing exceptional support and addressing your needs promptly and effectively. Should you have any further questions or require assistance, please don't hesitate to contact our customer care team. Thank you for choosing Smoosh Face Apparels!

Privacy & Safety

At Smoosh Face Apparel we value your privacy and want you to understand how we collect, use, and protect your personal information. By accessing or using our website, you agree to the terms and conditions outlined in this Privacy Policy and Terms of Service. Please read this document carefully.

1. Information Collection:
   a. Personal Information: When you browse our website, make a purchase, or interact with us, we may collect personal information such as your name, email address, shipping address, and payment details. We collect this information to process your orders, fulfill your requests, and provide you with a personalized shopping experience.
   b. Non-Personal Information: We may also gather non-personal information, including your IP address, browser type, device information, and browsing patterns. This information helps us analyze trends, administer the website, and improve our services.

2. Information Usage:
   a. Personalization: We may use your personal information to personalize your experience, including providing product recommendations, offering customized promotions, and tailoring content to your interests.
   b. Order Processing: We use your personal information to process and fulfill your orders, communicate order updates, and handle any customer service requests or inquiries.
   c. Marketing Communications: With your consent, we may send you promotional emails or newsletters about our products, special offers, or events. You can opt-out of these communications at any time by following the instructions provided in the emails or contacting us directly.
   d. Legal Compliance: We may disclose your personal information if required by law or in response to a legal request, such as a court order or government investigation.

3. Information Protection:
   a. Security Measures: We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
   b. Payment Processing: We work with trusted third-party payment processors to securely handle your payment information. We do not store or have access to your credit card or other payment details.

4. Third-Party Services:
   a. Service Providers: We may engage third-party service providers to assist us in operating our website, fulfilling orders, analyzing data, or conducting marketing campaigns. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
   b. External Links: Our website may contain links to external websites or services that are not owned or controlled by Smoosh Face Apparels. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their respective privacy policies.

5. Cookies and Tracking Technologies:
   a. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect information about how you interact with our website. You have the option to disable cookies through your browser settings, but please note that some features of the website may not function properly as a result.
   b. Analytics: We may use analytics tools to gather information about the use of our website, such as the number of visitors, pages visited, and user demographics. This information helps us improve our services and better understand our audience.

6. Children's Privacy:
   Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our records.

7. Changes to the Privacy Policy:
   We may update this Privacy Policy from time to time to reflect best practices and industry standards.

Payment Methods

Payment Methods

Credit / Debit Cards

Apple Pay

bottom of page